Refund Policy

Last Updated: July 2026

At XBYSHOP, customer satisfaction is our top priority.

If you are not completely satisfied with your purchase, we are happy to help.

30-Day Free Returns

We offer a 30-day free return policy.

You have 30 days after receiving your order to request a return.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging should be included whenever possible.
• Proof of purchase is required.

Free Return Shipping

Eligible returns include free return shipping.

Please contact our customer support before returning any item so we can provide the correct return address and instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 3–7 business days.

Bank processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.

We will arrange a replacement or full refund at no additional cost.

Contact

Email: service@xbyshop.com